Refund policy
Returns, Exchanges and Refunds Policy
Last updated: November 2026
Change of mind
We don’t offer refunds or exchanges if you simply change your mind, so please choose carefully. Coffee is non-returnable for freshness and food safety reasons.
Damaged, faulty or incorrect orders
If something arrives damaged or faulty, or we’ve sent you the wrong item, we’ll make it right. Please email us at kai@kaicoffee.com as soon as possible, ideally within 7 days of delivery, with:
- your order number
- a description of the problem
- a photo of the item and packaging
Once we’ve reviewed it, we’ll let you know the outcome and offer a replacement or a refund, in line with the Australian Consumer Law.
Coffee
If your coffee arrives damaged, is the wrong coffee, or isn’t up to standard, contact us and we’ll send a replacement or issue a refund. In most cases you won’t need to send the coffee back.
Merchandise
If merchandise is faulty or damaged, we may ask you to return it so we can inspect it. Please contact us before sending anything back. If we ask you to return a faulty item, we’ll cover reasonable return postage.
Returns should be sent to:
Kai Coffee PTY LTD
1/40 Technology Dr
Warana QLD 4575
We recommend using a trackable postage service.
Subscriptions
For skipping, pausing or cancelling a subscription, please see our Subscription and Cancellation Policy.
Your rights
Our products come with guarantees that can’t be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
Contact us
Email: kai@kaicoffee.com
Address: 1/40 Technology Dr, Warana QLD 4575